CAHFS has a wide variety of clients, from animal owners and veterinarians, to regulatory agencies and University partners. Our clients include California residents, submitters from other U.S. states, and from countries throughout the world. CAHFS strives to provide excellent customer service and quality test results for each and every submission it receives.
In order to keep our pulse on client satisfaction, CAHFS routinely surveys clients for feedback. In our 4th Quarter 2010 surveys, 100% of respondents indicated they would recommend CAHFS to others. Comments include:
- ...Staff is great - very professional and always helpful.
- ...Outstanding service.
- ...Great people - wonderful job!
- ...What superb services! We would be lost without the San Bernardino lab and their wonderful staff.
- ...Couldn't do the job without you.
- ...Ability to receive reports by e-mail to vet and owner is especially helpful. I always receive excellent service from pathologists and support staff.
- ...Always prompt, helpful and efficient.
CAHFS would appreciate hearing from each of its clients, particularly regarding suggestions for how CAHFS can improve. If you would like to provide feedback about your experience, please email us at firstname.lastname@example.org.