iWeb Access Troubleshooting Notes: (as of 7/22/2002)

If you are having trouble accessing the School's Internal web (the iWeb), there could be several possible reasons:

1. URL CHANGE:

   In order to provide greater security for the School's Intranet, the URL prefix has been changed to "HTTPS:" instead of "HTTP:"

   Therefore, the base URL is now HTTPS://stoop.vetmed.ucdavis.edu/secure/. If you have any browser bookmarks set to pages within the Intranet, you will need to change or replace them accordingly.
   
   

2. KERBEROS LOGIN DIFFICULTIES:

   If you should have access to this site, but don't know your UCD LoginID and Kerberos password, go to UCD's Mothra website. New Staff and Faculty can expect a delay of a week to 10 days before their Kerberos information appears in our database and allows authentication. If you still need help, contact your departmental computer-support person.

   During the summer, the campus-originated database of School Staff, Faculty, and Students is in the process of being updated for the Fall. New Students may not have yet appeared, some Staff/Faculty may have ending dates of June 30th (which may or may not be erroneous), and PATIENCE is the keyword. In the case of Staff and Faculty, contact your affiliated academic department or unit, which is responsible for updating the campus information systems. If you feel strongly that you should have access, please contact the Webmaster. We will check the database and the campus information systems to try and determine your status.
   
   

3. OLD BROWSER:

   You may get a message like this one: "Netscape and this server cannot communicate securely because they have no common encryption algorithm(s)." You may see a similar message when using Internet Explorer, or no response at all.

   Solution: Older browser versions do not have the security level (128-bit encryption) that is required to protect the confidential material contained in the iWeb. The following notes should help in upgrading:
   

   1. Determine your current encryption level:
      • Internet Explorer -- Go to "Help" --> "About..." Look for "Cipher Strength = 128 bit") If it does not say "128 bit" then you need to upgrade.
      • Netscape -- In Navigator or Communicator, go to the Help menu and select "About Navigator (or Communicator)". Look for the section that reads "Contains encryption software from RSA Data Security, Inc". If the next paragraph says "This version supports U.S. security", that means you have 128-bit security. If it says you have International security, that means you have 40-bit security and you need to upgrade.
        
        

        For Netscape, you can also find this information by typing (or copying) the following line into the Netsite, or Location line: javascript:document.write(navigator.userAgent+"<BR>") Press Enter. The browser will display a string that identifies your browser to Web sites. It will read something like: Netscape 4.x: -- "Mozilla/4.06 [en] (WinNT; U)" "Mozilla/x.xx" is the version of the browser. "[en]" is the language (i.e. "[en]" means "English"). The first part of the display in the parenthesis is your operating system (i.e. WinNT means "Windows NT") The last character is your security grade. U is US, 128-bit and I is International, 40-bit. Netscape 6.x: "Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; m18) Gecko/20010131 Netscape6/6.01" Look for "en-US".

   2. Upgrade your Browser:
      • Internet Explorer
        1. Open Internet Explorer.
        2. Choose Tools --> Windows Update.
        3. The Microsoft site will then scan for needed updates including a newer version of Internet Explorer. (and you might as well install the security and critical updates as well)
      • Netscape
        1. Go to the Netscape FTP download site for version 4.79, or
        2. Go to the Netscape Website for version 6.2.