Payment Information

Total costs at the VMTH are usually comparable to those of veterinarians in private practice. The veterinary medical needs of animals vary widely, according to their problems. Please discuss the estimated cost of your animal’s medical treatment with the veterinarian in charge of the case when your animal is admitted. You should be aware, however, that it is not possible for our veterinarians to determine the exact cost of diagnosing and treating your animal’s problem. Since no two animals’ problems or responses are identical, the numbers and kinds of tests and treatments required can seldom be precisely predicted at the time of admission.

Full payment is required for all outpatient services. (The VMTH accepts VISA, Mastercard, American Express, Discover Card, Care Credit and personal checks, as well as cash). If hospitalization is necessary, a deposit equal to half the total estimated charges will be required. Payment in full is expected at the time of discharge. When in the course of treatment it becomes apparent that the cost of your animal’s treatment will exceed the original estimate, it is our policy to notify you. If you elect to continue treatment of your animal, an additional deposit may be required. You should also be aware that, even though payment in full is required at the time of discharge, our discharge office may not always be aware of all the charges for which you will be responsible. Therefore, you may be billed for “supplemental” charges.

We understand that at times, someone other than the camelid owner will be bringing in or picking up the patient (camelid). Under these circumstances payment must be sent with the individual (eg. transport hauler, trainer) who brings the animal to the hospital or a credit card number must be provided. Payment of half of the estimate for initial evaluation and treatment is expected at the time of admission, and payment of the entire balance is due when the animal is discharged from the hospital.