William R. Pritchard Veterinary Medical Teaching Hospital

Photo: Wellness Image

Frequently Asked Questions

What can I expect from my appointment with this service?
It takes time to discuss important husbandry and health issues and you can expect one hour for your appointments. We will discuss your pet’s health needs in detail and provide you with written information, if requested. 

In addition to a thorough physical examination of your pet, our service can also provide basic diagnostic and treatment options, if needed. We are able to run basic blood tests, obtain radiographs and ultrasound studies, and perform minor surgical procedures on an outpatient basis.

We ask that you try to arrive 10 -15 minutes before your scheduled appointment to allow yourself time to complete our husbandry & history forms. This information is very important, and allows us to provide individualized health recommendations for you and your pet. 

Our examination room is located in a quiet area of the hospital to provide a secure and comfortable atmosphere for your pet. We understand that many of our exotic pet patients are uncomfortable with our common domestic pets so our examination rooms are not used for dog or cat patients.

What is the difference between this service and the Companion Exotic Animal Medicine and Surgery Service?
The Wellness Service focuses on preventative health care and client education, and can also provide minor diagnostic and treatment procedures.  The Companion Exotic Animal Medicine and Surgery Service provides advanced diagnostic and treatment options, for both outpatient and hospitalized exotic animal patients.  The two services are closely associated and our faculty and resident veterinarians work in both services.

What if during my pet’s examination at the Wellness service a serious problem is discovered?
Due to the strong interrelationship between the Wellness and the Medicine and Surgery services, patients requiring advanced diagnostic or treatment procedures, or urgent care, can be transferred from one service to the other. We provide this option to ensure efficient and timely care of our seriously ill patients. Depending upon the circumstances of the patient’s needs, additional fees may apply to ensure expedient care.

Is there an emergency, after-hours service available for my exotic pet?
Yes.  When you bring your pet for annual wellness examinations, he/she will be considered a current patient of the Veterinary Medical Teaching Hospital and will have access to emergency services 24 hours per day, EVERY DAY

Pets we have not seen within a 12 month period are considered “not-current” and these pets cannot be accommodated by our exotic animal emergency service between the hours of 10PM and 7AM, Monday through Friday. 

To reach our emergency after-hours service for companion exotic animals call 530 752 1393.

How can I learn more about exotic animal pets?
During your Wellness visit we can provide you with information resources (handouts, text and website recommendations).Our service will also host regular educational workshops geared specifically for the exotic pet owner. See our reception desk for schedule information.

How do I make an appointment?
To make an appointment for your pet with the Companion Exotic Animal Wellness Service call 530 752 1393. The Service presently operates during specific hours on Monday, Tuesday and Thursday (except holidays). 

Cancellations and Rescheduling an Appointment
We request that a 24-hour notice be provided if you need to cancel or reschedule an appointment. This will allow us to offer the appointment time to another patient.

If your pet requires medications after your visit, we have an in-house pharmacy for your convenience.

Where can I find more information on available services for my exotic animal pet at the VMTH?
Please visit our website at http://www.vetmed.ucdavis.edu/vmth/small_animal/cape/default.cfm.

There you will find choices for: 
Companion Exotic Animal Wellness Service  
Companion Exotic Animal Medicine and Surgery Service  
Aquatic Animal Health