How do I schedule a new orthopedic appointment?
Orthopedics is a referral-only service. You must call the first working day of each month to make an appointment for the following month. Before making an appointment, you must have a preliminary diagnosis from your referring veterinarian. Please contact our Small Animal Clinic admissions department at (530) 752-1393, then press 1. You will be connected to a voice mail box. Please leave your name, phone number(s), and pet's presenting complaint. A member from client services will return your call to make an appointment. This process happens every month for orthopedics.
We offer a 24-hour Emergency Service outside regular business hours. Call (530) 752-1393 and press 1 for our emergency staff. They will contact the appropriate clinician to handle your emergency.
How do I schedule a recheck appointment for my pet after surgery?
To schedule a recheck appointment, please call (530) 752-1393 during our regular office hours, 8:00 a.m.-5:00 p.m. Monday through Friday. Our admissions department will assist you in getting a recheck with the Surgery Service that pertains to your pet's surgery. Please try to make follow-up appointments as soon as possible as they do book up quickly. We suggest that you make these appointments at time of discharge.
Do I need a referral from my veterinarian?
Yes, you will need a referral from your veterinarian; however, either your veterinarian or you may make the first call. Download a patient referral form to be filled out by your veterinarian (doc).
What information do I need when making an appointment?
We will want the presenting problem that your pet is having, client information, patient information, information on your primary care provider and the referring veterinarian.
What do I need to bring to my appointment for my pet?
You will need the information from your referring veterinarian along with your diagnostics: radiographs/x-rays, blood work, and ultrasound results. Please bring a list of all the medications and supplements your pet has been taking for the presenting problem. There may be times when your pet will need to have radiographs (X-rays). Because your pet will receive sedation prior to taking the radiographs, you will need to withhold food after MIDNIGHT the night before. Water is OK in the morning. Please provide us with a patient referral form.
How long will my appointment last?
Be prepared to be here several hours and possibly all day. Because we are a teaching hospital, the appointments do take longer depending on tests that may need to be done for your pet's presenting problem. We recommend bringing some reading materials along. We do have a cafeteria, and there is a beautiful arboretum if you'd like to take a walk while waiting.
How much will my appointment cost?
Total costs are usually comparable to those of veterinarians in private practice. The veterinary medical needs of animals vary widely, according to their problems. Please discuss the estimated cost of your animal's medical treatment with the veterinarian in charge of the case when your animal is admitted. You should be aware, however, that it is not possible for our veterinarians to determine the exact cost of diagnosing and treating your animal's problem until we see the patient.
Full payment is required for all outpatient services. (The hospital accepts VISA, MasterCard, American Express, Discover Card, Care Credit, personal checks and cash). If hospitalization is necessary, a deposit equal to half the total estimated charges will be required. Payment in full is expected at the time of discharge. When in the course of treatment it becomes apparent that the cost of your animal's treatment will exceed the original estimate, it is our policy to notify you. If you elect to continue treatment of your animal, an additional deposit may be required. You should also be aware that, even though payment in full is required at the time of discharge, our discharge office may not always be aware of all the charges for which you will be responsible. Therefore, you may be billed for "supplemental" charges.
If my dog is on a special diet should I bring my own food?
We do recommend that you bring your dog's special diet. We do have some special diets on hand, but we may not have yours available. If you have any concern about your pet's diet, you can contact our Nutrition Support Service.
Can I get a copy of the medical record?
You can get a copy of your pet's medical records upon request at no charge. Medical Records will contain your pet's visit summary and any diagnostics. For a copy of any diagnostic imaging such as radiology, ultrasound, nuclear medicine, MRI or CT, please contact our Diagnostic Imaging Service coordinator Roxie Peart, (530)752-9449.There is a charge for any copies of diagnostic imaging studies.
Will my Doctor receive a copy of the medical record?
Yes. Your veterinarian will receive a copy of your animal's visit to the hospital mailed 10 days after the visit. He or she will not receive a copy of any diagnostic images. If your veterinarian would like a copy of any imaging we may have done on your pet, he or she may request this copy from our Diagnostic Imaging Service Coordinator. This will be a charge to the client. Please contact Roxie Peart at(530)752-9449. If your Doctor is not listed as the Primary Care Provider or the Referring Veterinarian, he or she will not receive any copies of Medical Records.