Small Animal

In order to provide better service to clients and improve clinical workflow, the UC Davis veterinary hospital is opening a new call center in late August 2019. Currently, the hospital receives upwards of 1,800 phone calls per day, fielded by 10-15 client service representatives (CSRs) at the busiest times – all of whom are physically located in one of three walk-up reception areas. The new call center will be housed away from the reception areas to give CSRs an opportunity to provide dedicated one-on-one client service.

Dr. Danika Bannasch, a renowned geneticist from the UC Davis School of Veterinary Medicine, recently received an International Canine Health Award for her role in transforming dog health. As some of Europe’s most prestigious veterinary honors, the awards were organized by the Kennel Club Charitable Trust.

In recent years, UC-Davis veterinary faculty and students have been on the front lines for various fires throughout the state, and this year was no different. In fact, the university closed its campus from Nov. 13-15, 2018, because of poor air quality as a result of the Camp Fire, but the Veterinary Medical Teaching Hospital remained open. In all, faculty and students at the hospital treated about 70 animals, including pigs, goats, sheep, horses, a donkey, cats, and a llama.

While part of UC Davis seems to operate at a slower pace in the summer, the School of Veterinary Medicine (SVM) is buzzing with activity as we host six different pre-veterinary programs for elementary to college students. This outreach is designed to show younger kids what being a veterinarian is like and to prepare older students for careers in veterinary medicine and research.