- by Rob Warren
- August 22, 2019
In order to provide better service to clients and improve clinical workflow, the UC Davis veterinary hospital is opening a new call center in late August 2019. Currently, the hospital receives upwards of 1,800 phone calls per day, fielded by 10-15 client service representatives (CSRs) at the busiest times – all of whom are physically located in one of three walk-up reception areas. The new call center will be housed away from the reception areas to give CSRs an opportunity to provide dedicated one-on-one client service.